At Lexington Wellness KY, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer the following return and exchange policy:

1. Returns and Refunds

We accept returns of unopened and unused products within 30 days of the delivery date. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To initiate a return, please contact us at [email protected] with your order number and reason for the return.

2. Eligibility for Return

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We do not accept returns on products that have been opened or used unless the product is defective or damaged upon arrival.

3. Non-Returnable Items

Certain products are non-returnable, including:

• Products that have been opened or used
• Gift cards
• Clearance or final sale items

4. Defective or Damaged Products

If you received a damaged or defective product, please contact us within 48 hours of delivery at [email protected]. We will provide further instructions and send a replacement product or issue a refund as appropriate.

5. Return Process

Once your return is approved, we will provide you with instructions on how to return your product. You will be responsible for the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or defective item). Shipping costs are non-refundable.

6. Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some time before your refund is officially posted, depending on your bank or credit card company.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [email protected].

8. Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

9. Contact Information

For questions about our return policy or assistance with a return, please contact us at:
Email: [email protected]
Phone: 707-758-2349
Business Hours: Monday – Friday, 9 AM – 5 PM Eastern Time (Lexington, KY)